The BATM/Telco Systems Return Merchandise Authorization (RMA) procedure explained here covers all requests via the internet, email, or fax for product return, warranty return and repair, contract advance replacement, advance replacement for "dead on arrival" products and non-warranty repair and return.

Questions?
If you have any questions about the RMA process outlined below or regarding an RMA request in process, please contact our technical support center by fax 972-9-8662500 or by email at rma@batm.co.il.

Address for shipment:
BATM Advanced Communications
Hazoref Str. 5, Har Yona Ind. Park, Natzeret Ilit 17000 Israel
Phone: +972-9-866 2525
Fax: 972-9-866 2500

As part of the RMA request procedure, we require that you contact our technical support center by submitting the completed online form. To request an RMA online, review the policies and procedures below and complete the online RMA request form.

RMA POLICY

RMA POLICY Failed units will be categorized according to age, warranty period for that product, and nature of fault as follows: - DOA (Dead on Arrival). All unit(s) "Dead on Arrival" will be replaced with a new unit(s) free of charge. Dead on arrival failures are defined as unit(s) that fail less than 30 days after purchase (proof of purchase required). Replacement unit(s) will be shipped on an advance replacement basis CIF major airport, at which time the customer will be invoiced. The Customer must return defective unit(s) within 45 days using CIF Tel-Aviv and will be credited the full cost of the unit upon receipt and verification at a BATM/Telco Systems technical support center. If the defective unit is not returned within 45 days to BATM/Telco Systems technical support center, a credit will not be issued. - WARRANTY. All units covered under warranty or service contract are shipped advance replacement, free of charge. Customers are responsible for the shipment of the defective unit(s) to the designated BATM/Telco Systems technical support center within 30 days of RMA approval. The customer will be invoiced the cost of the unit(s) upon shipment and will be credited this cost when BATM/Telco Systems receives and verifies defects in the unit(s). If the defective unit(s) is/are not returned to BATM/Telco Systems technical support center within 30 days of RMA approval, a credit will not be issued. - OUT OF WARRANTY. Unit(s) out of warranty will be repaired on a "best efforts" basis, subject to customer acceptance of BATM/Telco Systems repair charge. Customers are responsible for arrangement and payment of shipping costs out of warranty unit(s) to and from BATM/Telco Systems technical support center. BATM/Telco Systems will make reasonable efforts to repair and return repaired unit(s) within 30 working days of receipt. Should BATM/Telco Systems deem the unit(s) "beyond economical repair" the customer will be informed and an appropriate action will be decided upon and taken. I have read and understand the Return Material Authorization RMA Policy outlined above.