The BATM/Telco Systems Return Merchandise Authorization (RMA) procedure explained here covers all requests via the internet, email, or fax for product return, warranty return and repair, contract advance replacement, advance replacement for "dead on arrival" products and non-warranty repair and return.

Questions?
If you have any questions about the RMA process outlined below or regarding an RMA request in process, please contact our technical support center by fax 972-9-8662500 or by email at rma@batm.co.il.

Address for shipment:
BATM Advanced Communications
Hazoref Str. 5, Har Yona Ind. Park, Natzeret Ilit 17000 Israel
Phone: +972-9-866 2525
Fax: 972-9-866 2500

As part of the RMA request procedure, we require that you contact our technical support center by submitting the completed online form. To request an RMA online, review the policies and procedures below and complete the online RMA request form.

 Telco Systems Product Warranty

RMA POLICY

RMA POLICY Failed product(s) will be categorized according to age, warranty period for that product, and nature of fault as follows: - Dead on Arrival (DOA) Dead on arrival (DOA) failures are defined as product that failed less than 30 days after purchase (proof of purchase required). DOA product will be advanced replaced with a new product free of charge. Replacement product (if available in stock) will be shipped once a tracking number of the failed product is received from the Customer. - UNDER WARRANTY Product covered under warranty or service contract will be repaired by BATM/Telco Systems free of charge. Customer is responsible for the shipment of the defective product to the designated BATM/Telco Systems technical support center within 30 days of RMA approval. Repaired product will be delivered back to Customer's facilities prepaid by BATM/Telco Systems. - OUT OF WARRANTY Product out of warranty will be repaired on a "best efforts" basis, subject to Customer's acceptance of BATM/Telco Systems repair charge. Customer is responsible for arrangement and payment of shipping costs out of warranty product to and from BATM/Telco Systems technical support center. BATM/Telco Systems will make reasonable efforts to repair and return repaired product within 30 working days of receipt. Should BATM/Telco Systems deem the product "beyond economical repair" the Customer will be informed and an appropriate action will be agreed upon. - RMA Application Return of faulty product requires an approved Return of Material Authorization (RMA) from BATM/Telco Systems. All Goods returned by Customer to BATM/Telco Systems shall be packaged to the best commercial standard for electronic equipment and marked with the RMA #. - No Problem Found (NPF) If a product is returned for warranty service and no problem is found, the costumer will be charged a fee of $150.00 per unit for testing and analyzing the product. The Customer shall cover all shipping expenses as well. I have read and understand the Return Material Authorization RMA Policy outlined above.