Professional Services

A vital component of customer interaction is the human factor. Telco System's Professional Services team lives up to its name – the team members are professional, knowledgeable, friendly and ready to assist at any time.

We at Telco Systems, have the people, tools and infrastructure to support our global customers who are facing technical challenges. Our team will help you to ensure that your products and networks operate efficiently.

Services offered:

• Technical support for new and deployed Telco equipment
  
• Email and Web response solutions
  
• Support programs: TAC-S, Silver and Gold
  
• Telco training and certification
  
• Proof of Concept (PoC) support

International

International HQ

• Professional Services
  
  13 Hyetzira St., New Industrial Park,
  Yokneam Ilit, 20692, Israel
  Tel: +972-4-993-5630
  Fax: +972-4-9937926
  
  
• Email: support@batm.co.il
  
• Training & Certification
  
• Online Support


France

• Technical support
  
  Parc d'Activites des Petits Carreaux
  6, Avenue des Bleuets
  94 866 Bonneuil sur Marne Cedex , France
  Tel: +33 1 56 71 27 73
  Fax: +33 1 43 77 17 80
  
  
• Email: info@batm.fr


Germany

• Technical support
  
  Hammerweg 4
  52074 Aachen , Germany
  Tel: +49 241 4635490
  Fax: +49 241 4635491
  
  
• Email: info@batm.de

North America

• Technical support
  
  2 Hampshire Street
  Suite 3A Foxboro,
  MA 02035-2897 , USA
  Tel: 1-800-227-0937 (U.S.), 1-781-255-2120
  Fax: 781-255-2122
  
  
• Email: techsupport@telco.com
  
• Training & Certification
  
• Online Support

APAC

• Technical support
  
  350 Orchard Road,
  #11-08 Shaw House,
  Singapore 238868
  Tel: +65 6725 9901
  Fax: +65 6725 9889
  
  
• Email: support.apac@telco.com