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BATM seeks to deliver value to, and build strong, long-term relationships
with, its stakeholders
The Board of BATM is committed to acting in a way that would most likely promotethe long-term success
of the Company for the benefit of its members as a whole.
Customers
Our customers rely on our technology solutions and equipment to operate and continue to grow. We seek to understand their evolving needs, enabling both BATM and our customers to share in the value creation.
How we engage
- Client relationship managers dedicated to key customers and key regions
- Annual customer surveys as part of the ISO audit and focused on all aspects of our customer relationships
- Training programmes on our solutions and products for our customers
- Attendance at trade shows, conferences, seminars and webinars
- Working to understand growth drivers in our customers’ markets
Financial Investors
The Board has a fiduciary duty to promote the long-term sustainable success of the Group for its shareholders. Certain companies within the Group also have external investors, who are often key to the continued success of the relevant projects.
How we engage
- Regular dialogue and interaction
- Investor communications, including reports, presentations and website
- Meetings with institutional investors and webinars for all shareholders – participated in over 70 shareholder meetings or scheduled calls in 2025
- NEDs available to meet with shareholders on request
- Establishment of clear timelines, milestones and strategic goals
Employees
Our people are our greatest asset. In order to recruit and retain the best talent, we must ensure that we are an employer of choice and that our employment policies are sensitive to our employees’ priorities and requirements.
How we engage
- A dedicated Human Resources function
- Open and transparent communication with our workforce
- Annual employee satisfaction surveys
- Personal and career development
- Recognition and rewards
- Team building events
Communities
We strive to be a responsible corporate citizen within the local and wider communities in which we operate, by aiming to behave in a sustainable and socially-responsible manner and supporting local businesses and charities.
How we engage
- Local initiatives that support community and charitable organisations
- Encouragement of employees to work to further charitable goals